If you have any other questions, call our customer service hotline at 1-877-993-7999. If you purchased your equipment from Sears, please call 1-888-825-2588. Please have your model number and serial number with you when you call. You can order replacement parts using the links to the right or speak with a customer service representative […]
Deliveries are not made on weekends. If you have questions about this, please call NordicTrack Shipping Relations at 1-866-896-9777.
We ship heavy items by Estes. Lighter products are shipped by UPS. For this information contacting the freight company, please contact NordicTrack Shipping Relations by calling 1-866-896-977 or just Email Us.
All non-UPS shipments require a customer signature upon delivery. The shipping company will call before attempting to deliver your machine. A total of three attempts will be made to contact you. After three attempts have been made the shipping company will make arrangements to return your machine to our warehouse. Return shipping and a 10% […]
Your order will arrive within two weeks of the date you purchased it, unless the product is out of stock. If this is the case, we will ship it as soon as it becomes available.
We can only guarantee curbside delivery. You’ll have to take it from there. Assembly is required on most of our equipment. As part of your initial purchase of your exercise equipment we do offer an in-home delivery assembly service in many locations. Please call 1-888-308-9616 for details. If you have already received your exercise […]
You can get a printed version of a manual by calling our customer service hotline at 1-877-993-7999. Please have your model number with you when you call.
If you are downloading a User’s Manual from the internet and it won’t open you will need to make sure that you download the latest version of Adobe Acrobat Reader. You can download Adobe Acrobat Reader here for free.