More Questions

Other Questions

If you have any other questions, call our customer service hotline at 1-877-993-7999. If you purchased your equipment from Sears, please call 1-888-825-2588. Please have your model number and serial number with you when you call. You can order replacement parts using our Parts and Manuals Page or speak with a customer service representative by […]

Shipping Services

We ship heavy items via Estes. Lighter products are shipped via UPS. For this information contacting the freight company, please contact NordicTrack Shipping Relations by calling 1-866-896-977 or just Email Us.

Shipping Policy

All non-UPS shipments require a customer signature upon delivery. The shipping company will call before attempting to deliver your machine. A total of three attempts will be made to contact you. After three attempts have been made the shipping company will make arrangements to return your machine to our warehouse. Return shipping and a 10% […]

When Will My Order Arrive

Your order will arrive within two weeks of the date you purchased it, unless the product is out of stock. If this is the case, we will ship it as soon as it becomes available.

Assembling Product

We can only guarantee curbside delivery. You’ll have to take it from there. Assembly is required on most of our equipment. As part of your initial purchase of your exercise equipment we do offer an in-home delivery assembly service in many locations. Please call 1-888-308-9616 for details. If you have already received your exercise equipment […]

Can’t Open Downloaded User’s Manual

If you are downloading a User’s Manual from the internet and it won’t open you will need to make sure that you download the latest version of Adobe Acrobat Reader. You can download Adobe Acrobat Reader here for free.  

Order Status

Use our Online Order Tracking to find the status of your order. Enter your order number in the box provided by following the link and click Submit. You can also contact Customer Service by calling 1-888-308-9616, or just Email Us.