Product Return Policy
We give a 30-day trial period on all products. If you are not satisfied for any reason please call 1-
866-896- 9777 to set up a return. If you were not charged for shipping on your initial delivery you will
only be charged for the return shipping. A 10% restocking fee is also charged on all returned or
canceled merchandise (unless the merchandise is defective). Returns must be arranged within 30
days of receiving the product. You must receive a Return Authorization number from us in order to
return the product.
The following information is required to obtain a Return Authorization:
A. Model number
B. Serial number
C. Accurate reason for the products being returned
Products being returned must be disassembled and packaged in the original box or comparable
package. If you do not have a box, we can provide one for you.
Icon is not responsible for the disassembly of the product. Once the product is packaged, take
it to your curb and we will send a freight carrier to pick up your machine.
Upon receipt at our warehouse we will refund the purchase price (price of machine plus tax) less the restocking and
return freight fees. All products must be returned in good condition and with all paperwork, parts and
accessories or an additional 10% charge may be added.
You can expect a refund in the same form of payment originally used for the purchase within
30 days of our receiving your returned product. Once a Return Authorization number is issued,
the product must be returned within 30 days of the issuing date or the Return Authorization number
will become invalid. If we are doing an exchange of your product, the unit being returned must be
received back to Icon within 30 days from the delivery date of the new machine or you agree to pay
Icon the full retail cost of the machine.
What if I want to cancel my order after it has shipped?
We will refund the purchase price (price of the machine and tax) less to and from shipping charges.
If you were not charged for shipping on your initial delivery you will only be charged for the return
shipping fee. If your product(s) has shipped (even if you have not received your machine or if you
cancel the order after it has processed, but prior to it being delivered) return shipping and restocking
fees will apply
Do you deliver on weekends?
Deliveries are not made after 6:00 pm or on the weekends. If you have any questions about this,
please call 1-866- 896-9777.
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