Installing Your Storage Latch

When installing your storage latch (shown as number 53 in the example) please make sure that you first have read the instructions carefully. These instructions are part of the Assembly Instructions in your User’s Manual. Some treadmills require that incline is calibrated before the latch can be installed. If your treadmill does require that the Read the full article…

Other Questions

If you have any other questions, call our customer service hotline at 1-877-993-7999. If you purchased your equipment from Sears, please call 1-888-825-2588. Please have your model number and serial number with you when you call. You can order replacement parts using our Parts and Manuals Page or speak with a customer service representative by Read the full article…

Shipping Services

We ship heavy items via Estes. Lighter products are shipped via UPS. For this information contacting the freight company, please contact NordicTrack Shipping Relations by calling 1-866-896-977 or just Email Us.

Shipping Policy

All non-UPS shipments require a customer signature upon delivery. The shipping company will call before attempting to deliver your machine. A total of three attempts will be made to contact you. After three attempts have been made the shipping company will make arrangements to return your machine to our warehouse. Return shipping and a 10% Read the full article…